Friendwell
Oct
27

Executive Housekeeper

SUMMARY:

Providing quality housekeeping services to all guest rooms and public areas as specified by Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following:

  • Directing of all employees in the Housekeeping Department including motivation, communication, education and guidance.
  • Scheduling of staff to reflect business as specified within the guidelines provided by Management.
  • Ordering and receiving supplies by Management policy to ensure standards are met.
  • Controlling and monitoring expenses including supplies, payroll and losses.
  • Constantly and consistently analyzes department to ensure quality and production are always at their peak.
  • Follows up all maintenance repairs in guest rooms.
  • Ensure safety precautions are utilized in the use of chemicals, equipment and personal injuries.
  • Assists Management in enforcement of company policy, procedure and rules.
  • Preparation of monthly inventory reports of supplies as specified by Management.
  • Reports daily payroll accurately and in a timely fashion.
  • Attends Management meetings and seminars as requested.
  • Other duties as assigned by Management.

PREREQUISITES:

Education: High school education or equivalent. Must be able to speak, read, write and understand the primary languages used in the workplace.

Experience: a minimum of 3 years previous housekeeping management experience for.

Physical: Requires some of the maids and porter tasks, bending, stooping, climbing, standing, walking, sitting, reaching, grasping, carrying, repetitive motions, visual acuity, hearing, writing and good verbal skills

NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.

Executive housekeepers direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met.

As an executive housekeeper, your ability to lead a team and assist staff in performing their duties to the best of their abilities is paramount. Your role includes motivating the team, fostering a positive and collaborative work environment, and coaching staff as needed.

Leadership

As an executive housekeeper, your ability to lead a team and assist staff in performing their duties to the best of their abilities is paramount. Your role includes motivating the team, fostering a positive and collaborative work environment, and coaching staff as needed.

  • Time management skills. Housekeepers often work on their own or they may work with a small group of other housekeepers and must complete a set number of cleanings each day.
  • Attention to detail.
  • Communication skills.

Responsible for a staff of approximately 15-20 individuals. Weekends are mandatory.

Responsibilities include but are not limited to payroll, inventory, inspections, daily schedule and daily work assignments Ordering to par levels.

Bilingual is a preferred.

SUMMARY

The primary function of the Executive Housekeeper is to manage the entire hotel housekeeping staff and their activities to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

  • Maintains guest service as the driving philosophy of the operation
  • Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
  • Committed to making every guest is satisfied
  • Meets or exceeds guest satisfaction measures
  • Ensures hotel standards and services contribute to the delivery of consistent guest service
  • Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Executive Housekeeper Duties

  • Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
  • Work closely with other departments (Front desk, Engineering, Food and Beverage etc....)
  • Report to engineering/maintenance any and all problems needing repairs.
  • Develop and implement new programs as needed.
  • Focus on GSS (Guest Satisfaction Scores).
  • Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectations through the excellence program.
  • Support the direct supervisors in the department through open door policy.
  • Create a, work environment through, work environment through open line of communication.
  • Ensure compliance with safety and sanitation standards.
  • See that inspection program is consistently maintained through daily inspections.
  • Ensure that all public areas are clean to standard through daily inspection.
  • Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
  • Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
  • Inspect rooms daily, inspect all priority club arrival rooms, and inspect all in-house priority club rooms daily.
  • Interview prospective employees.
  • Keep daily attendance records.
  • Daily staffing and assignment of sections with the assistance of the supervisors.
  • Prepare shift schedule according to Hotel Occupancy and special functions.
  • Follow and Enforce company standards and procedures.
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Always comply with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
  • Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.

As our Assistant Housekeeping Manager, you will play a pivotal role in maintaining the impeccable cleanliness and organization of our hotel. Your dedication will ensure that every room exudes cleanliness, every corner shines, and every guest departs with a smile of satisfaction.

Responsibilities:

  • Lead, inspire, and empower our housekeeping team to consistently deliver exceptional cleanliness and service that radiates excellence.
  • Collaborate in scheduling and coordinating our housekeeping staff to ensure every nook and cranny receives the attention it deserves.
  • Conduct daily inspections of guest rooms and public areas to ensure top-notch standards.
  • Provide comprehensive training to new team members on effective cleaning techniques, as well as familiarize them with hotel protocols and standards.
  • Proactively monitor the inventory of cleaning supplies and linens, ensuring timely orders are placed as per requirements.
  • Address and resolve hotel guest inquiries and complaints promptly and courteously.
  • Collaborate with other departments to maintain a seamless guest experience.
  • Ensure team has continuous access to the tools and equipment to best do their job.
  • Ensure compliance with health, safety, and hygiene standards.
  • Maintain records of cleaning activities and inspections.
  • Infuse your vibrant energy and positivity to cultivate a work environment that is both fun and dynamic!

Qualifications:

  • Dive into the role with prior housekeeping experience in a hotel, ideally with 1-2 years in a supervisory capacity to lead with flair.
  • Strong leadership and team management skills.
  • Excellent attention to detail and organizational skills.
  • Great communication and interpersonal abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Embrace and thrive in a dynamic role that involves working diverse shifts, weekends, and holidays, infusing a sense of excitement and variety into your routine.
  • A positive attitude and a passion for providing outstanding guest service.
  • High School diploma or equivalent

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.