Oversee all sales efforts for each market segment managing sales staff resulting in goals met or exceeded. Ideal candidate must have 3 to 5 years of previous hotel sales management experience.
Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
- Manage sales staff by advising, encouraging, planning, and appraising results.
- Develop and implement sales and marketing strategies to increase revenue.
- Meet with and maintain business relationships with clients and potential clients.
- Liaison with other departments heads facilitating client services agreed upon
- Follow up on RFP’s.
- Utilize old group files to locate previous groups with potential rebooking opportunities.
- Collaborate with GM to create proposals/contracts for both group and corporate business.
- Utilize Delphi to log and track proposed, tentative, and closed clients and groups.
- Develop and maintain business relationships with area CVBs, Chambers of Commerce and other appropriate professional industry related organizations.
- Monitor revenue goals of sales staff, coaching and adjusting as needed.
- Prepare weekly, monthly, and quarterly reports.
- Maintain flexible availability to include evenings and weekends as necessary.
- Accountable for market penetration performance as measured by STR report.
Requirements: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
- Strong ability to manage, delegate and lead sales staff by example.
- Expert knowledge of revenue management, forecasting and budgeting.
- Solid knowledge of surroundings and potential market.
- Strong motivation and negotiation skills, sales planning and building client relationships.
- Ability to communicate effectively with clients, managers and team members.
- Excellent problem resolution ability resulting in financial gain and/or guest satisfaction.
QUALIFICATION STANDARDS:
Education: Bachelor’s degree in related field.
Experience: Must have 3 to 5 years of previous hotel sales management experience.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry, a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.