Seeking an experienced Executive Housekeeper, with strong abilities to lead, motivate, empower a team and assist staff in performing their duties to the best of their abilities. Fostering a positive and collaborative work environment, and coaching staff as needed.
We are a drug-free workplace and participate in E-Verify.
Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
- Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
- Work closely with other departments (Front desk, Engineering, Food & Beverage, Sales, etc….)
- Report to engineering/maintenance all problems needing repairs.
- Develop and implement new programs as needed.
- Focus on Guest Satisfaction Reviews.
- Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectations through the excellence program.
- Support the direct supervisors in the department through open door policy.
- Create a courteous friendly, professional, work environment through open line of communication.
- Prepare shift schedule according to Hotel Occupancy and special functions.
- Ensure compliance with safety and sanitation standards.
- See that inspection program is consistently maintained through daily inspections.
- Ensure that all public areas are clean to standard through daily inspection.
- Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
- Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
- Ensure rooms are inspected daily.
- Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
- Interview prospective employees.
- Keep daily attendance records.
- Other duties as assigned by Management.
PREREQUISITES:
Education:
- High school education or equivalent. Degree in hospitality management.
- Must be able to speak, read, write and understand the English which the primary language is used in this workplace.
Experience:
- A minimum of three (3) years previous housekeeping management experience, as either an Assistant Housekeeping Manager or Executive Housekeeper.
- Knowledge and/or experience working in a union environment.
Requirements: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including nights, holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
- Strong leadership and team management skills.
- Excellent attention to detail and organizational skills.
- Great communication and interpersonal abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Ability to work diverse shifts, weekends, and holidays, infusing a sense of excitement and variety into your routine.
- Multilingual is a plus (French/Creole/Spanish).
Physical: Requires bending, stooping, climbing, standing, walking, sitting, reaching, grasping, carrying, repetitive motions, visual acuity, hearing, writing and good verbal skills.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.