The Executive Meeting Manager is responsible for selling and servicing small group and catering events, developing new customer relationships, and maintaining strong partnerships with existing accounts. Working closely with the Sales & Marketing team, this role is accountable for achieving revenue goals and specific sales targets while delivering exceptional customer service.
We are a drug-free workplace and participate in E-Verify.
Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Key Responsibilities:
The Executive Meeting Manager will perform the following duties to the highest standards:
- Receive, respond to, negotiate, and secure all profitable room and catering business in accordance with selective selling guidelines.
- Prepare and distribute requested sales collateral materials to prospective clients and guests.
- Develop proposals and contracts outlining guest room availability, meeting and banquet space, dates, and pricing; calculate and present accurate rate quotations.
- Coordinate all rooming list details with clients, including room types, shared rooms, room locations, accessible accommodations, and billing instructions.
- Prepare and manage Banquet Event Orders (BEOs), ensuring accurate coordination of meeting room setups, food and beverage selections, audiovisual requirements, and billing details.
- Conduct site inspections with prospective customers to showcase hotel facilities and services.
- Attend weekly sales meetings and other scheduled departmental meetings, including tentative reviews, lost business reviews, and group pickup meetings, to support business operations.
Additional Information:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including nights, holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Quality is never an accident; it is the result of intentional effort. All associates are expected to deliver a high-quality product and genuinely hospitable service at all times, ensuring guest satisfaction and encouraging repeat business.
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.