Strong ability to solicit business, attaining client satisfaction with all functions/groups booked. Create repeat customers making and exceeding sales goals to generate profits.
Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all the job functions that an employee in this position may be asked to perform from time to time:
- As a proactive Sales Manager, 80% (eighty) of the time should be spent on active sales solicitation. Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, email, personalized letters, and virtual tours.
- Quarterly Action Plans to be created each quarter that ties into the annual marketing plan and market conditions. This includes developing sales strategies and timelines for your market segments.
- Send proposals on all leads which fit the profile of the property and actively follow through to convert from proposal to definite status.
- Clearly outline the account’s guestroom requirements, suite/upgrade requirements, budget information, decision maker/process and client’s hot buttons.
- Utilize Salesforce or similar CRM software to track sales activities and analyze data.
- Conduct market research to identify trends, competition, and opportunities for expansion.
- Identify new business opportunities and drive growth through prospecting and networking.
- Manage key customer accounts, ensuring customer satisfaction and retention.
- Analyze market segments and customer profiles identifying the needs to position hotel for maximum revenue through promotions. Client relations and competitive strategy.
- Execute contracts, maintain records, log materials used and assure bill accuracy. Create Banquet Even Orders communicating specifications to relevant departments.
- Meet and greet clients, interact with guests, assist banquet/hotel employees as needed. Send out post-function surveys, evaluate responses.
- Meet or exceed all goals assigned by DOSM/GM/Company.
REQUIREMENTS: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Key Competencies:
- Exceptional communication and interpersonal skills.
- Expert understanding of sales and marketing principles
- Strategic and analytical thinking.
- Results-oriented with a focus on maximizing profitability.
- Strong organizational and time management skills.
- Strong ability to multitask and work in a fast-paced environment
- Proficient organizational and attention to detail skills
- Ability to communicate effectively with guests, clients, and other team members.
- Able to calculate discounts, markups, ratios, proportions, and percentages
- Maintain professional and friendly demeanor with clients during high pressure events.
Qualifications:
- Bachelor’s degree in hospitality management, business, or a related field (preferred).
- 2 years of experience in hotel sales or a related role.
- Proven track record of meeting or exceeding sales goals in the hospitality industry.
- Strong negotiation, presentation, and relationship-building skills.
- Proficiency in Delphi Sales force, (PMS)-OPERA, and Microsoft Office.
- Ability to analyze data and market trends to inform strategic decision-making.
- Flexibility to travel and work non-traditional hours as needed.
QUALIFICATION STANDARDS:
Education: Two (2) year college degree in sales or hospitality highly desired.
Experience: Minimum (2) two years of previous hotel sales experience required. Operations experience is helpful.
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a
year. As a part of the hospitality industry a hospitable service atmosphere must be
maintained at all times. All employees are required to project a friendly, welcoming, and
positive attitude.